Small Business Owners: How to Build and Sustain a Collaborative Workplace

When you envision your small business five years from now, what do you see? Whether your business has two or 50 employees, your vision more than likely includes growth. A proven pathway to sustainable business growth is through effective collaboration – people working well together – for mutual success. Collaborative Workplace Benefits Positive, collaborative workplaces […]

Take Ownership: 12 Leadership Principles for Better Workplace Relations

How do you get everyone in your workplace on the same behavioural page?   A recent conversation with a local business leader led me to Extreme Ownership: How U.S. Navy SEALs Lead and Win. At first glance, I was reticent to read this book. Yes, the book was about taking ownership, full ownership, of your workplace. […]

The 911 Emergency Dispatcher and the Workplace Conflict Manager: Your Solutions Connectors

Learning on the job is great, unless someone’s life or job depends on it. I often meet workplace managers who run quite successful businesses, yet feel somewhat lost, ill prepared, when a conflicted employee knocks on their door. On the contrary, 911 emergency dispatchers know exactly how to respond. The effective 911 dispatcher and workplace manager […]

Make Conflict Your Organization’s Strategic Advantage

Recently, I helped a nonprofit mediate an internal conflict. The conflict involved people who were avoiding each other, because of the conflict. People often avoid each other because of conflict. However, when the employees are co-workers who need to work together, the cost of this avoidance can be high, on morale, collaboration and productivity. Alas, workplace conflict […]

Becoming a conflict competent leader helps build your emotional intelligence

Your employees want you, as leader, to become more emotionally intelligent. You, on the other hand, think your skill building priorities should focus on technology and finance. Such was the disconnect, between employees and C-Suite executives, as this chart shows from a recent survey of 4,000 professionals, by The Economist. Building emotional intelligence In his […]