Services

If these are your challenges:

  • Skills gaps: conflict management? communications? collaboration?
  • Destructive behaviours are making for a toxic workplace?
  • Need resolution of a business dispute?
  • Departments are operating in silos?
  • Labour-management relations are poor?
  • Implementing a respectful workplace is a culture shift for your people?

Here’s how I can help:

Conflict Management Coaching

Conflict competency is a strategic advantage, in any organization. Using the Conflict Dynamics Profile ® assessment instrument, I help individuals increase awareness of their ‘hot buttons’ and conflict behaviours, and develop personalized conflict management action plans.

Workplace conflict is inevitable. Resolve it cost-effectively by improving self-awareness.

Business Mediation (b2b, b2c)

As a commercial mediator, I help businesses resolve disputes, business-to-business and/or business-to-customer. I use an interest-based approach; enabling disputing parties to safely discuss issues that matter, identify solution options, and reach mutual agreement on how to resolve their differences. Mediation is a cost-effective, empowering way to resolve differences. Mediation is confidential.

Here are case studies of  three mediations I conducted. Read through these to get a sense of how the mediation process works.

Here’s a guide to what to look for in a mediator.

Workplace Conflict Management

The ability to manage conflict effectively gives you a strategic business advantage.

When the workplace becomes toxic, I can help restore a respectful, healthy and productive work environment. Working with you, I conduct a Workplace Conflict Assessment; to analyze your current situation, and provide recommendations, going forward.

I help teams work through internal conflicts, and find agreement on how best to collaborate.

If your organization doesn’t have adequate conflict management processes and policies in-place, I can help you design and implement ones that are right for you.

As a Certified Workplace Fairness Analyst, I have access to, and employ, a range of conflict management systems tools, developed by the Workplace Fairness Institute. I also retain a number of useful processes and tools from my corporate sector days.

Here’s my checklist for the collaborative organization.

Conflict Management Training 

Communications, conflict management, and collaboration skills are related skills, vital to early resolution of disputes and conflicts, and key to mutual problem solving. I facilitate workshops and webinars, to teach those skills.

My Conflict Management Credentials

  • As a commercial mediator, resolved 600+ workplace and community disputes.
  • Online mediator with e-bay, Consumer Protection BC.
  • Mentor to 25 mediators in the BC Court Mediation Practicum Program.
  • Conflict management consultant to SMEs, governments and nonprofits.
  • Dispute Resolution advisor to multiple BC Government online dispute resolution systems initiatives.
  • Facilitator of cross-cultural conflict management workshops for Inter-Cultural Association of Greater Victoria
  • Volunteer Adviser to the Tanzanian Chamber of Commerce (international assignment with the Canadian Executive Service Organization)
  • Restorative justice facilitator; with Canada Parole Board, Victoria Restorative Justice.
  • Certified Workplace Fairness Analyst with the Workplace Fairness Institute.
  • Certified in Conflict Dynamics Profile® assessment instrument.
  • Member of the BC Mediator Roster (since 2003).
  • Associate Faculty, Royal Roads University, Justice Program.
  • Workshop Facilitator; for Mediate BC, Law Society of BC, business associations.
  • Speaker; at conflict resolution conferences in Seattle, New Orleans, National Association for Community Mediation (USA webinar).
  • Curated an online publication, The Canadian Mediators Weekly, via my Twitter connections.

Other Relevant Credentials

  • Collaboration consultant to the Vancouver Foundation.
  • Facilitator of global virtual projects teams, working on corporate innovation challenges, with IdeaConnection.com.
  • 15 years as a business analyst and project manager with international consulting firms, Accenture and Sierra Systems.
  • Project manager on civil engineering construction projects.
  • Some of the clients I’ve worked with (non-confidential).

Benefits of my services

  • Manages conflict
  • Promotes workplace health and wellness
  • Enhances organizational image
  • Attracts/retains quality staff
  • Improves employee engagement, loyalty, and productivity
  • Saves money
  • Consistency of treatment; i.e., “fairness”
  • Meets legislative requirements
  • Services provided in-person and/or online

Testimonials

“Ben is very conscientious, always prepared, very friendly, good with people, and I recommend him as a mediator in pretty much any civil dispute.”  Lee Turnbull, Senior Advisor, Mediate BC

“Ben was on the Board of Directors of the Values-Based Business Network for several years and his mediator’s approach was an important contribution to the board. At one point, we had an “angry” contractor and Ben handled the situation smoothly and professionally, leaving all sides satisfied with the outcome.”, Alan Dolan, (Past) Chair, Values-Based Business Network (Victoria)

“I hired Ben as a project manager for a high risk, many-faceted project. His attention to detail, realistic approach and consultative manner gave this project the boost it needed. I would hire him again unreservedly.”  Pam Wilkins, British Columbia Government

“Ben was thorough and sensitive in his approach to our collaboration building requirements. He is a trained professional who offers highly valuable insight.” Lorna Knowles, VP, i.O.N., It’s Only Natural Clothing Corp.

“Ben resides at the intersection of dispute resolution and social technologies. He brings to his work a refreshing combination of professionalism, sincere personal engagement, and an infectious passion for connecting people and ideas. Working with Ben was a rewarding, enjoyable experience. I look forward to following his exciting work and continuing to connect both on and offline.”  Justin Corbett, Executive Director at National Association For Community Mediation

“Ben conducted an educational workshop on Conflict Mediation for Chamber members as part of our Business Education Series. Participants report that he expertly communicated key issues, providing concrete tools for them to take away while inspiring with fresh perspectives. He is a pleasure to work with – reliable and professional. Well done Ben!”  Sarah Mitchell, Event Manager at Greater Victoria Chamber of Commerce

“Ben is a creative thinker and blogger. In the Philippines, he pulled off a tricky assignment with CESO when he photographed, videotaped and interviewed people for a blog. His positive messages, actions and collaborative approach demonstrated how to work with others in projects here and abroad. ”  Alex Gillis, (former) Communications and Public Engagement Manager, Canadian Executive Service Organization

My Fees

My fees range from $100/hour  for general consulting services to $150/hour for mediating a dispute. Workshops are $1200/day.

Work With Me

Call me for a free consultation; at 1-250-516-3936. Or, fill out the Contact form, and I’ll get back to you within 24 hours.