Communication Breakdown – A day-in-the-life story of a home care service provider

So much of our daily conflicts have communication breakdown as their root cause. By improving our communication skills, our abilities to “make common”, we give ourselves a huge leg up, when it comes to working with others and effectively managing conflict. Jennie’s story Jennie is a home care service provider. Her job is to provide […]

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Becoming a conflict competent leader helps build your emotional intelligence

Your employees want you, as leader, to become more emotionally intelligent. You, on the other hand, think your skill building priorities should focus on technology and finance. Such was the disconnect, between employees and C-Suite executives, as this chart shows from a recent survey of 4,000 professionals, by The Economist. Building emotional intelligence In his […]

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Getting to Hello: A Strategy For Facing Unfamiliar Territory

Picture this – You are in a foreign land, and feeling uneasy. You’re crowded around a table, with people that you barely know. The conversation feels awkward. The food is different. You’re confused. Not in control. You ask yourself, what’s next? Yesterday, I did a workshop, on cross-cultural conflict management, for my local Inter-cultural Association. For […]

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Superheros in Cross-Cultural Conflict Management

An icebreaker activity I often use in training workshops is ‘Superhero’. I learned this activity via Thiagi. Here’s how it goes… I divide participants into small subgroups of 3-4. I ask them to identify a superpower that would help them be more successful in the training topic. I give them a few minutes to share […]

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Family Caregivers: Where Would The Health Care System Be Without Them?

When it comes to the health care system, its easy to fall through the cracks. Though often unintentional, the system seems to favour poor communication. To communicate is to make “common”; to be on the same page. Rarely, are all the people that contribute to your well being on the same page. A sad outcome from […]

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