Remembering the Brilliance of Ursula Franklin: The Real World of Technology

Ursula Franklin died last month, in Toronto. She was 94. Ursula Franklin was a “Canadian giant” for a whole lot of reasons; she was a world-renowned physicist, feminist, Quaker, author, pacifist, professor, Holocaust survivor, public intellectual, mother, and mentor. She was honoured as an Officer of the Order of Canada in 1982 and with the […]

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Summer Fun and Learning at Toastmasters

I’ve been part of a local Toastmasters club for the last two years.  This was my first foray into the Toastmaster’s world. We meet once a week; early morning (6:55-8:15 a.m), at a local community centre. Toastmasters and my experience with Toastmasters Toastmasters focus is to provide a supportive environment to improve public speaking. Toastmasters originated in […]

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Communication Breakdown – A day-in-the-life story of a home care service provider

So much of our daily conflicts have communication breakdown as their root cause. By improving our communication skills, our abilities to “make common”, we give ourselves a huge leg up, when it comes to working with others and effectively managing conflict. Jennie’s story Jennie is a home care service provider. Her job is to provide […]

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Becoming a conflict competent leader helps build your emotional intelligence

Your employees want you, as leader, to become more emotionally intelligent. You, on the other hand, think your skill building priorities should focus on technology and finance. Such was the disconnect, between employees and C-Suite executives, as this chart shows from a recent survey of 4,000 professionals, by The Economist. Building emotional intelligence In his […]

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Getting to Hello: A Strategy For Facing Unfamiliar Territory

Picture this – You are in a foreign land, and feeling uneasy. You’re crowded around a table, with people that you barely know. The conversation feels awkward. The food is different. You’re confused. Not in control. You ask yourself, what’s next? Yesterday, I did a workshop, on cross-cultural conflict management, for my local Inter-cultural Association. For […]

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