Love Your Clients: Give Them What They Want

It’s “love” week. Valentines Day is this Saturday, February 14. Of course, the love we offer this week need not be reserved for our partner-in-life or partner-of-the-moment. Why not extend it to your clients, in the workplace? If I were a syndicated advice columnist, Dr. Love, here is how I would respond to this readers’ […]

The Three Sisters Approach to Managing Conflict in the Organization

We need to learn more of the old ways, and adapt them to today’s situations. Where I live, the oldest ways are of Aboriginal, Indigenous, Native origin. In Master chef and educator Dan Barber’s agitating book, The Third Plate: Field Notes on the Future of Food, he pays respect to the Iroquois’ Three Sisters Strategy, a […]

Finding the One-In-The-Many in 2015

‘Tis the season for family and friends, reflections on times past, and those still to come. New beginnings. One fond remembrance I have of Christmas past, time spent with my kids when they were small, was searching for Waldo. The Where’s Waldo? books (Where’s Wally? in the UK) placed Waldo in a very crowded scene, of Waldo look-a-likes […]

The book on Conflict Mastery

“You make me angry.” “Don’t get your noise out of joint.” “Settle down.” “Just ‘cause I said it, don’t mean that I meant it.” We use scores of phrases like these when involved in interpersonal conflict. If not spoken out loud, we speak them inside our head. Needless to say, our conflict directives rarely end the […]

Apply A Culture Map To Visualize Interpersonal Differences

One of my newest, favourite communication tools is a Culture Map. I first came across this better way to visualize cultural differences in Erin Meyer’s book, The Culture Map (published earlier this year). Here’s a short interview of Meyer, about her book: (video not displaying? watch here, on YouTube) The Culture Map The Culture Map is […]