A Basic 3-Step Model to Help You Resolve a Business Dispute

“This is taking up way more time than its worth”. Those are words I often hear from people weighed down by a business dispute. As a mediator of business disputes (and other non-criminal civil disputes), here is a basic 3-step framework model that I commonly use to help people move from dispute to resolution. You […]

How I Flip a Training Workshop

“Flipped” learning is based on the premise that group time should focus on group interactions, and that content that you can learn on your own should be kept there; i.e., on your time. Most people are familiar with the flipped classroom model. Workshops, and certainly meetings, can be well served by taking a ‘flipped’ approach. […]

Respectful Workplace and Construction Companies

Employee: “What do you mean I can’t tell him to fuck off?” Boss: “No, you can’t. Our new Respectful Workplace Policy requires that people treat each other civilly and politely. Telling him to f-off won’t cut it anymore.” Established construction companies are in transition. Historically, the construction industry, especially worksite tradespeople and workers, more-or-less accepted […]

Love Your Clients: Give Them What They Want

It’s “love” week. Valentines Day is this Saturday, February 14. Of course, the love we offer this week need not be reserved for our partner-in-life or partner-of-the-moment. Why not extend it to your clients, in the workplace? If I were a syndicated advice columnist, Dr. Love, here is how I would respond to this readers’ […]

The Three Sisters Approach to Managing Conflict in the Organization

We need to learn more of the old ways, and adapt them to today’s situations. Where I live, the oldest ways are of Aboriginal, Indigenous, Native origin. In Master chef and educator Dan Barber’s agitating book, The Third Plate: Field Notes on the Future of Food, he pays respect to the Iroquois’ Three Sisters Strategy, a […]

In Which Corner(s) is Your Conflict?

When in conflict, the source of the conflict can be confusing, never mind the way out!  Ken Wilbur’s Integral Vision is a handy, big picture, framework that can be applied to conflict management: Wilbur’s model is not dedicated to conflict. It applies to everything, literally, as I discovered in his A Theory of Everything.  Each […]

Finding the One-In-The-Many in 2015

‘Tis the season for family and friends, reflections on times past, and those still to come. New beginnings. One fond remembrance I have of Christmas past, time spent with my kids when they were small, was searching for Waldo. The Where’s Waldo? books (Where’s Wally? in the UK) placed Waldo in a very crowded scene, of Waldo look-a-likes […]

The book on Conflict Mastery

“You make me angry.” “Don’t get your noise out of joint.” “Settle down.” “Just ‘cause I said it, don’t mean that I meant it.” We use scores of phrases like these when involved in interpersonal conflict. If not spoken out loud, we speak them inside our head. Needless to say, our conflict directives rarely end the […]

Apply A Culture Map To Visualize Interpersonal Differences

One of my newest, favourite communication tools is a Culture Map. I first came across this better way to visualize cultural differences in Erin Meyer’s book, The Culture Map (published earlier this year). Here’s a short interview of Meyer, about her book: (video not displaying? watch here, on YouTube) The Culture Map The Culture Map is […]

The Life Cycle of a Multi-Stakeholder Collaborative Action Team

Solving big challenges often requires putting a team of diverse people, skills and interests together. It takes a system to change a system. Yet, getting everyone rowing together for collective impact is never a slam dunk. And, when the people are from different organizations,effective collaborative action often feels just beyond our reach. When I’m having […]